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Rosch EMR-Allergy F.A.Q.

Document Scanner:

Symptom:
 When placing a document in the scanner feeder, a pop-up window always appears asking which program to run.  
Resolution:
 By default, most scanners are installed with the option to prompt users for which application to run when a document is placed in the feeder. When the scanner is attached for integration with the EMR application, this setting should be turned off. To disable prompting when a document is placed in the feeder follow the steps below:


 
  • Click the Start buttton then select Control Panel
  • Select Scanners and Cameras from the Control Panel
  • On the Scanners and Cameras window (or dropdown depending on how your system is configured), an Add Device option will be displayed as well as a list of any scanners and/or cameras currently connected to your system. Right-click on the scanner device name and select Properties from the pop-up menu.
  • Select the Events tab and then select Feeder loaded with paper from the Select an event dropdown list
  • In the Actions area, click the Take no action option
  • Press OK to accept the changes






Technical Support:
    Phone: (800) 307-3320, Press 3 (After hours support available)
    Email: rvsupport@roschvisionary.com
 
Sales Support:
    Phone: (800) 307-3320, Press 2
    Email: rvssales@roschvisionary.com

Normal Office Hours are Monday through Friday (8AM to 5PM EST)
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Howard Avenue, Altoona, PA